Refund Policy

Last updated: March 18, 2026

No Refunds

All payments made for Road511 subscription plans are non-refundable. This applies to all plans (Starter, Pro, and Enterprise) and all billing cycles.

Free Plan

Road511 offers a Free plan at no cost. We encourage you to evaluate the Service using the Free plan before committing to a paid subscription. The Free plan includes access to all API endpoints, all data types, and all jurisdictions, with lower rate limits and daily quotas.

Cancellation

You may cancel your subscription at any time through the Developer Portal or by contacting us at [email protected].

When you cancel:

• Your paid plan remains active until the end of the current billing period
• You will not be charged for the next billing cycle
• After the billing period ends, your account is downgraded to the Free plan
• Your API keys remain active at Free plan rate limits
• No pro-rata refund is issued for the remaining days in the billing period

Plan Changes

You can upgrade or downgrade your plan at any time:

• Upgrades take effect immediately. You are charged the new plan price, pro-rated for the remainder of the current billing period.
• Downgrades take effect at the start of the next billing period. You retain your current plan benefits until then.

Service Issues

If you experience significant service disruption or data quality issues, please contact us at [email protected]. While we do not offer monetary refunds, we may, at our sole discretion, offer service credits or plan extensions in cases of prolonged outages caused by our infrastructure.

Payment Processing

All payments are processed by Paddle.com, our merchant of record. Paddle handles billing, invoicing, taxes, and payment disputes. For billing-related inquiries, you may contact Paddle directly or reach out to us at [email protected].

Contact

For questions about this Refund Policy, contact us at [email protected].